Republic of Ireland coach Vera Pauw admits her players “feared for their bodies” in their abandoned Women’s World Cup warm-up match against Colombia on Friday. Midfielder Denise O’Sullivan was taken to hospital with a shin injury and the game was halted after just 20 minutes following a number of rough challenges, with the Football Association of Ireland describing it as “overly physical”. Scans have revealed the North Carolina Courage captain has not sustained any fractures but the extent of a soft tissue injury has still to be discovered. “It was something I had never experienced before in my 47 years being involved in football, not as a player, not as a coach,” Pauw told Sky Sports. “It started lively, a good game, normal, and then the atmosphere built up to becoming over-physical. “Then there came a huge challenge on Denise, a challenge not within the rules of the game and she was in awful pain. “I went to the coach of Colombia and I said: ‘I need help from you, we need to calm this down. We all want to go to the World Cup’. The players were extremely upset and had fear for themselves. Republic of Ireland manager Vera Pauw “The players were extremely upset and had fear for themselves. We are not a team who fear tackles or challenges. “I took them away to calm things down, brought them to the bench. We discussed it and there was contact with the president and the CEO of the FAI. “Collectively we knew it would not come right any more and if it went on we would put our players into a potentially-serious situation. “We had a calm discussion with the ref and they called off the game.” Ireland open their World Cup campaign against Australia and Pauw remains optimistic O’Sullivan will be fit. “We have hopes she can make the game but we need to see, the first 48 hours are very important in these soft tissue injuries,” she added. The Colombian Football Federation (FCF) released a statement which said, while the training of its teams was “framed within the rules of the game, healthy competition and fair play”, it respected Ireland’s decision. “The Colombian Football Federation informs that the friendly match… between the Colombia women’s national team and Ireland was suspended because the Irish national team preferred not to continue playing when 23 minutes of the first half had elapsed,” said the statement from the FCF, which has been contacted for further comment. Read More Charity boss speaks out over ‘traumatic’ encounter with royal aide Ukraine war’s heaviest fight rages in east - follow live Declan Rice confirms ‘tough’ West Ham departure with Arsenal move imminent Declan Rice leaves West Ham for record fee with Arsenal move imminent Alex Greenwood happy with ‘humble’ England’s chances at Women’s World Cup

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More than half of broadband customers have experienced problems with their connection over the past year, despite providers inflicting inflation-busting price hikes, a survey suggests. The latest “broadband satisfaction survey” by Which? found that 53% of the nearly 4,000 broadband customers polled had experienced connection issues in the year to January, most commonly frequent connection dropouts, “very” slow speeds and slow uploads and downloads. The issues were “persistent” across all the providers, with narrow margins between the best and worst offenders for poor customer experiences. It's completely unacceptable that customers who have faced these eye-watering increases are also experiencing so many problems with their connection Which? The watchdog noted that the scale of problems added “insult to injury” as many customers saw their bills jump by more than 14% after many providers chose to impose inflation-based price increases earlier this year. Providers often link their annual price rises to January’s Consumer Price Index (CPI) or the Retail Price Index (RPI), which were 10.5% and 13.4% respectively – an amount which would have been unforeseeable for customers signing up to their contract 18 or 24 months previously. The current system forces millions of customers to choose between paying more each month or exorbitant exit fees, which can exceed £200. Industry watchdog Ofcom is currently investigating whether inflation-linked, mid-contract price rises give customers sufficient certainty and clarity when signing up to new contracts. Of the UK’s biggest providers, Sky, Virgin Media, and EE had the lowest proportion of customers who had not experienced any issues, with just 32%, 35% and 37% of their customers not reporting any problems. Of the major providers, BT fared best with 49% of its customers not experiencing a performance issue in the past year. Hyperoptic, Shell Energy Broadband and Utility Warehouse performed better, with half or more of their customers not experiencing any performance issue over the 12 months. However, even with these providers, at least four in 10 customers said they had experienced at least one problem. Frequent connection drop outs were the most common broadband issue, experienced by 19% of those who had suffered a problem. Some 17% suffered slow speeds, while 15% experienced slow uploads and downloads. One in seven (14%) said they had been left without a connection for at least an hour. One in 10 (12%) experienced slow or disrupted streaming when listening to music or watching videos and 8% said they were left without connection for more than a day. Overall, around four in 10 (44%) said they had experienced some kind of customer service issue and 11% said they had either found it difficult to get in touch with their provider or struggled to get their issue resolved. It’s absolutely critical that Ofcom’s review of inflation linked mid-contract hikes results in changes that ensure customers are never trapped in this situation again Rocio Concha, Which? Rocio Concha, Which? director of policy and advocacy, said: “A reliable connection is essential to modern life. Earlier this year, many broadband consumers were hit with mid-contract price hikes of more than 14% – meaning that it’s more important than ever that their provider offers a reliable connection and good customer service. “It’s completely unacceptable that customers who have faced these eye-watering increases are also experiencing so many problems with their connection. Broadband firms need to work harder to resolve these issues and offer a better service. “While some customers are able to switch away to better service and prices, many are trapped in contracts where they either have to accept above inflation price hikes in the spring or pay exorbitant exit fees to leave the contract early. “It’s absolutely critical that Ofcom’s review of inflation linked mid-contract hikes results in changes that ensure customers are never trapped in this situation again.” A Sky spokeswoman said: “We are committed to providing the best service to our customers. “We do not believe this is a representative survey – Ofcom’s quarterly complaints data shows we are consistently one of the least complained about broadband providers and, in Ofcom’s latest report, we received the fewest complaints out of all broadband providers.” A Virgin Media spokesman said: “While these findings are only taken from a small sample of customers, the latest, fuller data from Ofcom shows that our customers benefit from the fastest download speeds, and customer complaints on our broadband services fell by 22% in the first quarter of this year.” EE said: “Ofcom’s latest complaints report shows that we remain one of the least complained about broadband providers, with complaints remaining well below the industry average throughout recent years. “We have proudly led the way with social tariffs since 2008, with around 80% of the total market being supported on BT social tariffs. “Customers who are struggling financially and are eligible for our social tariffs can move penalty-free at any point in their contract, this also includes EE and Plusnet customers. “ Read More Charity boss speaks out over ‘traumatic’ encounter with royal aide Ukraine war’s heaviest fight rages in east - follow live Will.i.am hails AI technology as ‘new renaissance’ in music Heart transplant woman’s daughter twice saved her life using Alexa Dolly Parton on AI and not wanting to leave her soul ‘here on earth’

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