About 40% of Kaiser Permanente's workers walked off their jobs to call for higher wages and more staff.

Broadband customers could pay £150 more than they expected to over two years due to “unpredictable” mid-contract price rises, consumer group Which? has warned. Which? has called on regulator Ofcom to ban the practice altogether as it found that BT, EE, Plusnet, Shell Energy, TalkTalk and Vodafone customers could see increases of more than 8% on average in 2024 while Virgin Media customers could see rises of more than 10%, based on analysis of Bank of England inflation forecasts. Many of the biggest broadband firms – such as BT, EE, Plusnet, Shell Energy, TalkTalk, Virgin Media and Vodafone – raise prices every April in line with the Consumer Price Index (CPI) or the Retail Price Index (RPI) plus an additional 3%, 3.7% or 3.9%. Customers wanting to avoid these hikes can be charged punitive exit fees to leave their contract early. From working and school to online banking and social media, a good broadband and mobile connection is essential to everyday modern life Rocio Concho, Which? Based on average contract amounts from the Which? 2023 broadband survey; Virgin Media, BT and EE customers could see the biggest annual increases of £50.52, £43.68 and £43.68 respectively in the year from April 2024, the watchdog calculated. Shell Energy Broadband customers could see the smallest annual price hike of £27.16 on average. These hikes would come on top of the more than 14% mid-contract uplifts many consumers faced in 2023. Which? also calculated how much extra these two rounds of price hikes could cost a customer for each provider who took out a deal in January 2023 over the course of their 18 or 24-month contract. Based on average amounts from the Which? 2023 broadband survey, BT and EE customers who took out a contract in January 2023 could see some of the highest average price hikes of £147.43 and £147.31, while Vodafone and Plusnet customers could see rises of £122.38 and £117.87 respectively. TalkTalk customers could see a smaller hike of £76.09 on average over the course of shorter 18-month contracts. Shell Energy Broadband did not apply its 2023 inflation-linked price hikes of 12.5% to customers who joined from January to March 2023. However, if a Shell Energy customer joined before January 2023 then, based on average amounts from the 2023 broadband survey, they would pay an extra £45.27 a year from Spring 2023 to Spring 2024. Ofcom should also use their review to finally ban these unpredictable mid-contract price hikes that harm consumers and undermine competition Rocio Concho, Which? Virgin Media did not use inflation-linked price hikes in 2023 but some customers’ prices did increase by an average of 13.8% per cent due to ad hoc price rises, according to Which? According to Virgin Media, customers who signed up after November 2022 would not have faced the ad hoc price rise in Spring 2023. Those on a fixed-price promotional deal – like those offered to new customers – would also not have seen the price hikes take effect until after their deal ended. Which? argues that it is unfair for consumers to be signed up to deals that do not give them certainty about how much they can expect to pay over the course of their contract, and then face exit fees if they want to leave early. A survey by the group found that 78% of consumers believe that mid-contract price hikes are always unfair and that people overwhelmingly value pricing certainty for broadband contracts. Which? has launched The Right to Connect campaign calling for clearer and fairer pricing for telecoms customers and an end to unpredictable mid-contract price hikes. Ofcom is currently reviewing inflation-linked, mid-contract price rises and is due to publish its consultation in December. Rocio Concha, Which? director of policy and advocacy, said: “From working and school to online banking and social media, a good broadband and mobile connection is essential to everyday modern life. While we know that price changes are never welcome, against a backdrop of rising costs, increased usage and continued investment, we have openly and directly set out to customers that we are introducing inflation-linked price changes Virgin Media spokesman “That’s why it’s outrageous that unpredictable mid-contract price hikes have been allowed to continue in the telecoms industry for so long – especially when so many have been struggling to make ends meet during the cost-of-living crisis. Consumers must have certainty about the total cost of their contract. “Which? is calling on all providers to do the right thing and cancel 2024’s above inflation price hikes. “Ofcom should also use their review to finally ban these unpredictable mid-contract price hikes that harm consumers and undermine competition. “Consumers need to know exactly how much their contract will cost when they sign up.” We understand that price rises are never wanted nor welcomed but recognise them as a necessary thing to do given the rising costs our business faces BT spokesman A Virgin Media spokesman said: “We are always clear and transparent with customers about any price increases. We wrote directly to all customers who received a price rise this year to notify them of their exact increase, and gave them the right to cancel without penalty within 30 days if they wished. “While we know that price changes are never welcome, against a backdrop of rising costs, increased usage and continued investment, we have openly and directly set out to customers that we are introducing inflation-linked price changes from April next year. This widely used format will provide more certainty on when and how any future increases will occur while fuelling the investment required to ensure we keep providing the fast and reliable connectivity our customers rely on.” A BT Consumer spokeswoman said: “We understand that price rises are never wanted nor welcomed but recognise them as a necessary thing to do given the rising costs our business faces. “Our price rises are annual, contracted and transparent and we make this clear when customers sign up or renew their contract. With the average price increase just above £1 per week in 2023, and some of our customers exempt from the rise, we’re also doing all we can to ensure our services are accessible to the widest group of customers possible through our market leading social tariffs.” A TalkTalk spokesman said: “The preventable CPI-linked price rise in April 2023 was a direct result of Ofcom-regulated wholesale cost increases. In order to prevent the same thing happening next April, we are again calling on Ofcom to act and reduce the wholesale increases that lead to these price rises. “These are exceptional circumstances, and families and business across the UK need the regulator to act.” Read More Rise of AI chatbots ‘worrying’ after man urged to kill Queen, psychologist warns William hails ‘amazing’ eco-friendly start-up businesses Royal website subject to ‘denial of service attack’, royal source says TikTok finds and shuts down secret operation to stir up conflict in Ireland Spotify will not ban all AI-powered music, says boss of streaming giant Vehicle scam reports surged by 74% in the first half of 2023, says Lloyds Bank

With the weekend’s action wrapped, Fantasy Premier League managers will be reflecting upon another week of either frustration or elation after some dramatic late finishes and plenty of eye-catching performances. As the Premier League enters its 10th week, FPL managers may be looking to ring the changes as fixture swings occur and new in-form teams emerge. Whether you are looking to just tinker with one or two changes or are planning a number of wholesale changes, here are five players we think you should keep an eye out for ahead of gameweek 10. Phil Foden - Manchester City, midfield (7.6 m) The Manchester City winger has often been an unreliable FPL asset due to his lack of regular starts. Riyad Mahrez’s departure for the Saudi Pro League has now cleared the way for Foden who has started all but one of City’s league games this season. Returns thus far haven’t been plentiful (1G, 3A) and his ownership has dropped as a result, but after a promising display for England in the international break and a much-needed win for City against Brighton at the weekend, the 23-year-old may offer something of a differential pick if you’re looking to make up some ground on mini-league rivals. Kieran Trippier - Newcastle, defender (6.9 m) After a tough run of fixtures at the start of the season, Newcastle are unbeaten in five and back in full flow. Trippier has been the fulcrum of their recent improved performances, with his six assists in his last four games seeing him rise to the top of the points list for defenders. A trickier set of fixtures are on the horizon, but with games against Wolves and Bournemouth mixed in, the experienced right-back should be at the forefront of many people’s plans if they are looking for a premium defensive asset. Alisson - Liverpool, goalkeeper (5.5 m) Going big on keepers is not something many FPL managers see as a necessity but with Liverpool’s good run of fixtures coming up, spending that little bit more to bring in Alisson could be a rewarding transfer. Jurgen Klopp’s side restricted Everton to just 0.09 xG in their 2-0 derby win on Saturday and have fixtures against Nottingham Forest, Luton Town and Fulham in their next five. Ezri Konsa - Aston Villa, defeder (4.5 m) Aston Villa’s statement 4-1 win over West Ham on Sunday continued their superb start to the season as they extended their unbeaten run to six games and remain just one point off the top four. Defensively, they were a tad unfortunate to not keep a clean sheet, with Jarrod Bowen’s heavily deflected strike somehow finding the bottom corner from long range. With fixtures against Luton, Forest and Fulham in their next three, defensive returns are a high likelihood and Ezri Konsa looks to offer some value at just 4.5m. The centre-back picked up an assist against the Hammers and also has two bonus points in his last four games. Neal Maupay - Brentford, forward (4.9 m) There was a time not too long ago when few, if any, FPL users would have looked at Maupay with a transfer in mind. But fresh off an assist in his first start back at Brentford, the Frenchman could be a player rejuvenated. It remains early days but as a potential rotation option, Maupay could offer something different if you are looking to make room for a more expensive player elsewhere. Read More FPL GW9: Watkins, Gordon and five players to consider for transfers Sir Bobby Charlton: England’s greatest ever player and the artist of 1966 Man Utd expect to pay further tribute to Sir Bobby Charlton on Tuesday night Sir Bobby Charlton: England’s greatest ever player and the artist of 1966 Man Utd expect to pay further tribute to Sir Bobby Charlton on Tuesday night Virgil van Dijk will show he is Premier League’s best once more – Sami Hyypia

Mikel Arteta was the first victim and the first beneficiary of the new law changes after Arsenal won the Community Shield 4-1 on penalties after a 1-1 draw against Manchester City. Gunners boss Arteta was booked in the first half by referee Stuart Attwell for protesting a decision, part of the new clampdown on the touchline behaviour of managers. But the fiery Spaniard was celebrating after the new law on timewasting and keeping the ball in play – meaning extended periods of stoppage time – allowed his side to equalise with 101 minutes on the clock. “It is really good to do that,” he said. “It was going too far and now teams are going to have to think twice. We have to prepare to play 100 minutes. It is going to happen every single week.” On his yellow card, Arteta added: “I cannot change my behaviour in three days and I can’t say tomorrow that we play with no offsides and what is the linesman doing? I try my best.” Pep Guardiola felt the amount of stoppage time was excessive even before the initial eight minutes stretched to 13 after a clash of heads between Kyle Walker and Thomas Partey. City’s treble-winning boss now also expects matches to regularly extend to 100 minutes and even longer. “We have to get used to it,” he said. “I had the feeling, not because we were winning 1-0, but that not much happened to extend it for eight minutes. “It’s a good question for the international board and people because they don’t consult with managers and players and we have to accept it with this amount of games. “Now the games will be 100 minutes. Nothing happened today and there was eight minutes. They extend for goals. If the score is 4-3, you put 45 seconds on for seven goals, tomorrow morning I am (still) here playing.” Young forward Cole Palmer, who was on as a substitute for the quiet Erling Haaland, appeared to have won it for City in normal time after a fine curling finish. But Leandro Trossard’s shot deflected in – off Manuel Akanji – to earn Arsenal a 1-1 draw and take the game to a penalty shoot-out. The Gunners scored all four of their spot-kicks, while Kevin De Bruyne fired against the crossbar and Rodri’s weak effort was saved by Aaron Ramsdale. Fabio Vieira stepped up to hit the final penalty with Arsenal winning the shootout 4-1 to land the first piece of silverware of the campaign and go some way to lifting a mental block after last season’s disappointment at losing the title to City. “It feels great. I don’t think it gets much better than winning a trophy at Wembley against the best team in the world, and especially the way we have done it,” added Arteta. “It’s great if the players are convinced they can beat every team. I think we showed a real determination and fight to win the game. “The reason why we are here to win trophies for this club and make it successful. I have seen so many happy and proud people.” City lost last year’s Community Shield to Liverpool and although they did not do too badly over the rest of the season, Guardiola was still irritated by the defeat. “(We’ve lost) three in a row,” he added. “We came here to win it. We were so close, but winning or losing, I know the position of the team. “We would love to win today but sometimes you have to accept that.” Read More Charity boss speaks out over ‘traumatic’ encounter with royal aide Ukraine war’s heaviest fight rages in east - follow live Arsenal ‘obviously paid way too much’ for Declan Rice, says Roy Keane England head coach Jess Thirlby ‘incredibly proud’ despite World Cup final loss Kyle Sinckler not taking England World Cup call as a given after Lions omission

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